Awards for

Excellence in Retail Innovation

Join us as we celebrate retailers dedicated to championing the cause of social responsibility, innovation and training in industry.

The retail industry plays a huge role in Australia’s economy, employment and greater livelihood and we are dedicated to helping unite retailers and stakeholders for the success of the industry now, and for the future.

COVID-19 has shown that retail is essential to the Australia’s economy, and everyone who works in this industry deserves to be recognised and celebrated!

Award Categories

2024 Categories

Customer Experience

Customer centricity is at the heart of the retailer’s offer, culture, positioning and deployment.

Franchise Excellence

A Franchisor who is leading the way in the Franchise sector with their franchisee initiatives, systems or innovative products.

Digital Innovators

These innovative retailers utilise digital strongly in their merchandising, service, functionality and customer experience.

Social Cause

The retailer embraces a strong social utility in mission, deployment and people leadership.

Marketing & Brand

A brand or retailer that has had an innovative approach to marketing and branding, whose brand inspires others or a stand out marketing campaign that is ahead of its time.

Inspiring Retail Leader

Retail leaders who continuously make a memorable contribution to their retail brand, their team, or Australian retail as a whole.

The ARI 2024 Awards Booklet

The calibre of entries and finalists for our awards were truly amazing and inspirational this year. Presenting to you our annual awards booklet showcasing our finalists with articles on how they’ve been innovating for the past 12 months.

Download the booklet below to check out the strategic ways our finalists have been driving their businesses forward.

If you’re inspired by what these businesses have been doing and want to be an innovator, have a no obligation chat with us on how we can help you build a strategic roadmap for your business. Contact us on:


Tuesday, 16th April 2024 12:30pm


Gold Coast Convention Centre


Part of RetailFest 2024


A word from our past winners

The retail industry is tough, and these award winners have proven to be just as tough by using innovations to overcome the challenges.

Katrina Salhioui

Aussie Broadband

These awards are important for Australian businesses because they celebrate the achievements of the leaders and teams behind the innovation.

Angus McDonald

Barbeques Galore

As we look ahead, innovation in retail remains as important as ever. Growing customer expectations continue challenging brands to be increasingly purposeful, meaningful, and to provide inspiration and engagement while delivering a seamless omnichannel experience.

Dean Salakas

The Party People

It was an extreme privilege to be named as a winner of these awards for the previous two years. As a CEO of a SMB, there are rarely any pats on the back for businesses and awards like this create a buzz and a renewed enthusiasm particularly when times have been tough the last few years.

Nominate an inspiring and innovative retailer today

Entries close 10th February 2023